Thank you for shopping with us! We truly appreciate your trust and aim to deliver your order safely and on time. Please take a moment to review our shipping policy to understand how your order is processed and shipped.
Order Processing
Once you place your order, we begin preparing it right away. Most orders are processed within 3–5 business days. Please note that orders placed during weekends or holidays may take a little longer to process.
We always do our best to get your order ready and sent out as soon as possible.
Shipping Time
The delivery time depends on various factors, such as your location, the availability of the items, and the speed of our delivery partners. Although we do our best to ensure timely delivery, please understand that unexpected delays can sometimes happen due to reasons beyond our control (like weather, traffic, or logistics issues).
You will be notified once your order is shipped, and tracking details (if available) will be shared so you can follow the journey of your package.
Tracking Your Order
As soon as your package is shipped, we will send you an update with tracking information, if it's available for your order. This helps you stay informed about your delivery status and estimated arrival time.
Delivery Attempts
Our delivery partners usually make more than one attempt to deliver your order. If you're not available at the time of delivery, they may leave a message or try to contact you. Please ensure your phone number and address are correct at checkout so there are no issues in receiving your order.
Delays & Unexpected Situations
Although we aim to deliver every order on time, there may be rare occasions when delays occur. These delays can be caused by busy seasons, courier problems, or other unexpected circumstances.
If your order is taking longer than expected, feel free to reach out to our support team. We’re here to help and will do everything we can to resolve the issue.
Missing or Damaged Items
If your order arrives with missing or damaged items, please let us know within 48 hours of receiving it. We take such matters seriously and will work quickly to make things right, whether it’s through a replacement or another suitable solution.
Order Changes & Cancellations
We begin processing orders as soon as they're placed, so it may not be possible to make changes or cancel them after a certain time. However, if you reach out to us quickly, we’ll do our best to help.
Customer Support
We care about your experience and are always here to assist. If you have any questions or concerns about shipping or your order in general, don’t hesitate to contact us. Our support team is friendly, responsive, and happy to help.